Terms & Conditions

Terms & Conditions of the www.cerutil.com site

Use of the service

The online store of the www.cerutil.com site shall be governed under the terms and conditions here defined, which the Customer agrees to comply with.
Cerutil may, at any time, change all or part of the terms and conditions herein.

 

1. PROPERTY OF THE SITE

Cerutil - Cerâmicas Utilitárias S.A.
NIF: 502 325 569
Alto da Ucha
3560-195 Satão - Portugal

Tel: +351 262 980 030
Fax: +351 262 982 444
Email: cerutil@visabeiraindustria.pt

 

2. PRICES AND PRODUCTS
The prices in the catalogue of the www.cerutil.com site are in Euros and include VAT at the legal rate in force at the time of acquisition, to which the delivery cost must be added.
The prices and product specifications contained in this site may be changed by Cerutil, without prior notice.

 

3. PLACING AN ORDER
The possibility of placing orders in the online store on the www.cerutil.com site is restricted to orders whose delivery and billing addresses are in mainland Portugal or in the Autonomous Regions of the Azores and Madeira.
Orders for delivery to PO Boxes will not be accepted.
The products shown in the online catalogue are limited to existing stock. In case any item is unavailable, Cerutil will inform the Customer.
For some products, duly identified, the order may be limited to a certain number of copies.

 

4. DELIVERY OF THE ORDER AND SHIPPING COSTS
All orders confirmed by Cerutil  will be delivered to the address specified by the Customer for delivering the order.

*Campaing: Free shipping until 01/01/2016, for Mainland Portugal and Islands.

The shipping costs associated with each order are calculated according to the following table:

Area

Monday to Saturday (incl. VAT)

Delivery is free for orders equal to or greater than (incl. VAT)

Mainland Portugal 7,50€ 50,00€

 

Autonomous Regions of the Azores and Madeira (by sea)

 

20,00€ 100,00€

 It is up to the Customer to check the quantity and condition of the goods upon delivery.

 

5. PAYMENT METHODS

The Customer can purchase using the ATM reference, PayPal account or credit card.

In case of PyalPal payment you can pay in a fast and secure way with your PayPal account or your credit card, without exchanging financial information with the current website.

In case of ATM payment, the reference will be available for a 3 (three) days period. If payment is not made within this period, the order will be automatically cancelled.

In the case of credit card payments, all transactions will be stored by the service provider for possible consultation by Redunicre.

 

6. CANCELLING THE ORDER
The customer may cancel the order, provided that it has not yet been processed by Cerutil.The cancellation of the order may be formalized by an email sent to the address online@bordallopinheiro.com or using the form available on the website for that purpose.
The Customer must mention the order number and his tax identification number, under penalty of ineffectiveness of the cancellation.

 

7. REFUSAL OF THE ORDER
Cerutil  reserves the right to refuse the order, in which case it will inform the Customer, given the following cases:
a) Out of stock;
b) Unavailability of the item;
c) If Cerutil considers that there has been misconduct by the buyer or inaccuracies in the personal data recorded.

 

8. RETURNS
The customer may return the product within 14 days of receiving it. Within that same period the customer may file a complaint about any defects or inadequacy of the product compared to what was ordered, being the responsibility of Cerutil.

For this purpose, the complaint should be made using the form available on the website for this purpose or by email sent to the address online@bordallopinheiro.com. In the complaint, the Customer shall expressly indicate the reasons for his complaint and always mention the order number and his tax identification number.

The support team of the www.bordallopinheiro.ptsite will coordinate with the Customer how to proceed with the return of the goods, if justifiable, in which case Cerutil will assume the costs of the return and of a new shipment.

In situations where the reasons for the return are not attributable to Cerutil, the return will be accepted after checking if the pieces returned and their packaging are in good condition, followed by a refund of the amount paid by the Customer, minus the delivery costs (even if these have been assumed by Cerutil) and the cost of return shipping, as per the values defined in section 4 of this document. Consequently, Cerutil reserves the right to not accept returns of products without prior notice, as mentioned above, and which do not meet the same conditions of conformity as they did on the date of their delivery to the Buyer (namely products that have undergone any use, transformation, damage and/or are missing the original packaging/accessories/extras).

 

9. LIMITATION OF THE LIABILITY
We make every effort to ensure that the information presented is free of typographical errors and whenever they occur, we proceed with their correction as soon as possible. In case the information provided does not match the characteristics of the product, the Customer has the right to return it in accordance with paragraph 9.

The photographs presented on the site are merely illustrative. We recommend that you consult the product characteristics for detailed information.

Despite the efforts of Cerutil, some products may have an incorrect price, therefore we also check the prices when processing orders. If the price of the product is less than the advertised price, we will refund the difference. If the price is higher, we will inform the customer by email and await his decision as to whether or not he accepts the new price or if he wishes to cancel the order.

 

10. REGISTRATION AND PROTECTION OF PERSONAL DATA
When registering to use this website, we will ask the Customer to create a password. The Customer should keep it strictly confidential, not revealing nor sharing it with third parties. The Customer is entirely and exclusively responsible for the use of his password and any orders placed by using it, even without his knowledge.

In the case of registered Customers, we will collect the information required to carry out the whole sales transaction online and for future contacts that may be necessary so as to ensure the best customer service.

The Customer assures that the personal data provided are true and accurate and undertakes to notify any changes. Any loss or damage caused to the online store or a third party resulting from incorrect inaccurate or incomplete information on the registration forms will be the sole responsibility of the Customer.

The services provided by Cerutil will always honour the provisions of the Personal Data Protection Law - Law no. 67/98 of October the 26th, therefore, the sole purpose of VAA regarding the Customer's personal data is the customer’s account management, billing, communication with customers, statistical analysis and direct marketing, assuming the commitment to privacy and security in the processing of personal data of each customer.

The customer authorizes Cerutil to send information on products and services that may be of interest, using their personal data for direct marketing. At any time, you may request access, correction and deletion of data, using the following contacts:

Customer Service 

Quinta Alagoa, Lote 225, R/C Dto

3500-606 Viseu

Portugal

T. +351 232 483 000

F. +351 232 483 020

cerutil@visabeiraindustria.pt

 

11. INTELLECTUAL AND INDUSTRIAL PROPERTY
All texts and images reproduced or represented in the www.cerutil.com site are the sole property of Cerutil and are, as such, strictly reserved for Cerutil and protected under copyright and intellectual property rights regarding third parties.

Any reproduction or representation, whether total or partial, of the www.cerutil.com site or of all or part of the elements included in it is strictly forbidden.

Trade names, trademarks or distinctive symbols reproduced in the www.cerutil.com site are protected under the laws applicable to industrial property. The reproduction or representation of all or part of any distinctive symbol is strictly forbidden.

 

12. COOKIES
In order to provide our users with greater speed and customization of the service rendered, Cerutil may use a feature of the "browser", called a "cookie". A "cookie" is a small text file, automatically saved by the user's computer, which allows his/her identification whenever the user visits again, in this case, the myvistaalegre.com site.
Any user can, however, configure his browser in order to prevent the installation of "cookies" in his computer. However, this option can make browsing slower, as in other sites.

 

13. APPLICABLE LAW AND JURISDICTION
These Terms and Conditions for online shopping in the www.myvistaalegre.com site are governed by Portuguese legislation.
The parties agree that any dispute arising from the interpretation and/or application of these Terms and Conditions, whose amicable settlement is not reached, will be submitted exclusively to the jurisdiction of the courts of the headquarters of the Cerutil, with express waiver to any other.
By using the online store, the Customer accepts and agrees with these Terms and Conditions and the Privacy Policy and Personal Data Protection.

In force since June 6th, 2013